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Performance Resource Center

As training departments look for opportunities to add value to their organizations, one method could be to turn their unit into a Performance Resource Center. This will add to their usual offerings by providing a range of ways to develop performance.

The following are ideas for creating a “performance resource center” approach that begins integrating training into the work itself.

  • Pre/post activities around Training Courses

Prepare the learner with information, personal call, and follow-up material.

Involve the supervisor by providing a “coaching packet” on how to help the learner use the new information or apply the new behavior.

  •  “Just-in-Time” training

Work with other staff groups to provide training linked with any new policy, procedure or process.

Example: Interviewing Skills for a group that’s about to hire staff

  •   “Training Moments” within existing staff/team meetings

Take the training right into the staff meeting.

Example: Team desires to improve effectiveness.  A simple survey could be completed and the team members review results and agree on some changes.

  • "Real Time" Training for intact teams, departments and projects

Link the training to the work the group is about to start, i.e. “learn while doing”

Example:  A process improvement team could go through a chartering process where the members not only learn team startup but complete their own charter.

Other "real time" topics are: meeting management, project management, problem solving, and process improvement.

  • Information on the Organization's Intranet

Add tools or information on the computer for future reference.

Example: Management Skills and Practices Topics that can be accessed after the training as a review

  • Individual Coaching

Talented supervisors and managers may benefit from individual coaching or consulting to become aware of developmental areas and ways to improve.

The purpose of this “resource center” approach is to provide a variety of ways to support managers and supervisors in reaching organizational goals by developing their most important resource. 

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