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Performance Management

Performance management, more commonly referred to as the employee review or appraisal process has been much maligned in years past. The various approaches have been criticized as being biased, one-sided, politically motivated, infrequent or late, and as lacking clear goals. Managers dreaded the process as much as employees and struggled with how to balance giving real feedback within their prescribed system, without demoralizing their direct reports.

Although no one system has been identified as the “best”, effective performance management programs share some of the following characteristics:

  • System Itself

a.       Legally defensible

b.      Provides objective performance data for personnel decisions

c.       Encourages a sense of trust and partnership between the manager & employee

d.      Everyone receives training on how to develop performance plans. Measure progress, assess results and conduct discussion

  • Senior Leadership Role

a.       Use the system to manage the organization

b.      Hold others accountable for using the system

c.       Share organization goals and plans

d.      Ensure individual performance links to these goals

  • Employee Role

a.       Agree with manager on the competencies for success

b.      Provide input on setting objectives

c.       Track their own performance

  • Manager role

a.       Use performance management to ensure unit success

b.      Share business unit goals to help individuals set their goals

c.       Adjust expectations as circumstances change

d.      Coach people to achieve their objectives

  • Feedback component

a.       Given on a regular basis

b.      Developmental, not punitive

c.       Based on multiple, agreed-upon sources of data

The Lieder Consulting Group offers the following products and services:

    • Facilitate performance management design meetings
    • Design custom performance management systems
    • Link competency models to performance management
    • Assess, revise or update current performance management systems
    • Implement new performance management systems
    • Train managers and employees in the organization’s performance management system